Oracle BPM & Adaptive Case Management By Michael Snow

Prasen Palvankar speaks on Adaptive Case Management

Oracle BPM Suite offers in-built adaptive case management capabilities to manage unstructured processes and empower the knowledge workers to improve customer experience.
Watch the video here.

SOA & BPM Partner Community

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BPM 12.1.3 Process Documentation Sample available on java.net

image Two weeks ago I blogged about the new features and improvements to process documentation in Oracle BPM 12.1.3. A sample is now available on java.net for download. This sample includes:

  • A lab document explaining how to use the import feature in Oracle BPM Composer and Studio to convert Visio, XPDL, BPMN 2.0, Oracle Workflow, and Tutor documents into BPM processes. A sample Visio file is included in the download so you can see how the feature works
  • The same lab document leads you through adding process documentation via the business properties
  • You are also guided through using the narrative view to edit your sample process
  • Then the lab prompts you to create process reports to bring all of your process documentation together in one HTML or PDF document

The sample also includes a lab solution so you can import the project with all of the process documentation already added.

SOA & BPM Partner Community

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SOA Suite 12c & BPM Suite 12c launch event in Dubai November 26th 2014

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 In the context of 12c new Oracle BPM Suite and SOA Suite versions’, Link and Oracle take great pleasure in inviting you to this big technological and innovation event, hosted in the Shangri-la Hotel on the 26th November.
We would like to share with you these product’s new functionalities, and the best ways to put them in practice.
Link, having been active in its Beta program during almost a year, has reached a higher understanding and deep knowledge about this versions, and we believe that they can be game-changers to your organization.
Join us for this special event, in order to get a deep insight about these innovative solutions that provide organizations the needed flexibility to support their business process transformation and integration roadmaps.
Book your seat now.

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Register right now..
We’re counting on you!

16:00 Coffee + Opening
Link + Oracle
16:15 Keynote:
SOA/BPM 12c for Your Cloud, Mobile and Fast Data
Yogesh Sontakke Principal Product Manager
Oracle
17:00 SOA 12c – What’s NewLink
17:45 Coffee break
18:15 BPM 12c – What’s New
Link
19:00 BPM Process Accelerators
Link
19:15 Closing
19:3020:00 CocktailDinner

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Introducing Oracle BPM 12c with Meera Srinivasan

Listen to Meera Srinivasan, Director, Product Management as she talks about the features of Oracle Business Process Management 12c. For videos on upgrading to BPM 12c see the Oracle BPM 12c playlist.
Copyright © 2014 Oracle and/or its affiliates. Oracle® is a registered trademark of Oracle and/or its affiliates. All rights reserved. Oracle disclaims any warranties or representations as to the accuracy or completeness of this recording, demonstration, and/or written materials (the "Materials"). The Materials are provided "as is" without any warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement. Watch the video here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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BPM Suite 12c partner resource kit

Technical resources

Partner resources

SOA & BPM Partner Community

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Don’t Let a Good Idea Get Away by Brandon Dean

image Once upon a time, no one really cared how if their house smelled like lavender after they cleaned it.
Thanks to the scientists behind Febreze and an innovative marketing campaign, now our cars and garbage bags smell like lavender too. Innovation changes everything—down to the very way we live. A wealth of it brings companies to the top. A lack of it drags companies to the bottom.
We’ve all experienced those moments when an idea springs to life that could change something for the better. What usually follows that moment though, is the realization that there are very real obstacles that stand in the way of turning that great idea into reality.
Business innovation, whether product- or process-based, starts as an idea. Imagine what could your business do with more support in place for collective creativity? Today’s leading companies recognize that they can’t just take a piece-meal approach to Business Process Management (BPM) and innovation. They need to develop enduring BPM strategies that support ongoing innovation.
Using a high-quality BPM solution is one of the most effective ways to turn those innovative ideas into reality. BPM technology helps businesses stay relevant by quickly and efficiently implementing good ideas when they happen. Read our recent newsletter article, BPM: The North Star of Business Innovation Today, to learn more.
Head over to Oracle’s website to watch a couple short videos. A Queensland University of Technology BPM expert discusses the promise of new technologies in Future Innovation Promising with BPM/Mobile/Social/Cloud. See how Boeing’s Global Services & Support division was able to transform supply chain processes and achieve a 38 percent reduction in proposal and development costs with Oracle BPM Suite 11g.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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New release of Solution Accelerators now available on OTN By Cesare Rotundo

The new release of Solution (aka: Process) Accelerators is now available on OTN. This new release has been focused on improving existing accelerators with most customer demand while adding a new accelerator to the catalog which showcases Adaptive Case Management (ACM): Complaints Management.
Complaints management has become a strategic focus area in many industries where customer service is the top priority. It has impacts on customer satisfaction and retention, and may involve compliance penalties. However, processes and solutions that support employees dealing with complaints are ad-hoc, custom, and fraught with manual steps and paper.
The Complaints Management Accelerator, built using the best BPM, ACM, and Content platform available today, enables effective and efficient customer complaints resolution. Using ACM we have organized the complaints settlement process across four phases: Filing, Review, Investigation, and Resolution, while enabling churn likelihood control via R-generated indexes. The Complaints Management accelerator thus enables knowledge workers to choose the best actions leading to efficient complaint resolution, also taking into account unscheduled events such as the receipt of a new document from the customer.
Customers can quickly input their products, complaints types, and other data specific to them using out-of-the-box Administrator UIs, and refine the resolution processes and cases configured in the Accelerator according to their requirements, exploiting ACM’s model to flexibly fit their needs and exceed customer expectations.
Other accelerators have also been improved, including:

  • Employee Onboarding has been enhanced to provide WebCenter based imaging to allow compliance documents (I-9, W-4) to be scanned and associated with the onboarding instance for the new hire
  • eForms Management, now with the option to remotely deploy a Citizen eForm for submission
  • Internal Service Requests, now with examples of department-specific approval tasks
  • Finally, Approval Management for Microsoft Excel® (AME), which generalizes the model of performing a complete BPM-driven approval cycle from within Excel, first introduced with the Financial Reports Approval accelerator.

This release continues to include out-of-the-box integration scenarios with Oracle Applications Products, including Siebel, PeopleSoft, and the E-Business Suite. Read the article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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BPM Suite 12c ppt presentations

You are consultant and want to get an overview what is new in BPM Suite 12c? Make sure you get the latest BPM Suite 12c presentations at our SOA Community Workspace (SOA Community membership required)

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Resolving deployment issues with Service Bus 12c – OSB-398016 – Error loading WSDL by Lucas Jellema

I was completely stuck with Service Bus 12c project deployment from JDeveloper to the Service Bus run time. Every deployment met with the same fate: Conflicts found during publish – OSB-398016, Error loading the WSDL from the repository: The WSDL is not semantically valid: Failed to read wsdl file from url due to — java.net.MalformedURLException: Unknown protocol: servicebus.

I was completely lost and frustrated – not even a simple hello_world could make it to the server.
Then, Google and Daniel Dias from Link Consulting to the rescue: http://middlewarebylink.wordpress.com/2014/07/17/soa-12c-end-to-end-e2e-tutorial-error-deploying-validatepayment/. He had run into the same problem – and he had a fix for it! Extremely hard to find if you ask me, but fairly easy to apply.
It turns out this is a known bug (18856204). The bug description refers to BPM and SB being installed in the same domain.
The resolution:
Open the Administration Console for the WebLogic Domain. From the Services node, select service OSGi Frameworks: Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Are you considering, or starting to deploy, SOA Suite 12c? You should be talking to O-box!

Is an automatically configured solution to enable customers to install a highly available and robust Oracle SOA Suite platform (with multiple independent environments) for a fixed price, and in very short time-scales.

The O-box SOA Appliance greatly reduces risk and allows IT administrators to focus on SOA project deployment, rather than platform installation. It has the capability to grow with your business depending upon the initial configuration option chosen, up to the point where larger hardware, such as Exalogic, may be required.
Our pricing makes O-box SOA Appliance an attractive option when compared to the cost and risk of implementing SOA as a consulting project or if you are considering doing it yourself, especially when hardware and software costs are also taken into account. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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