Additional new content SOA & BPM Partner Community

  • AppAdvantage Executive Roundtables – Register for events in North America, EMEA, and APAC
  • Cloud and On-premises Integration for Oracle Applications – PDF
  • Business Process Agility for Oracle Applications – PDF

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Custom Escalation in Oracle BPM Suite 11g by Vivek Acharya

This article is contributed by our guest writer Vivek Acharya. Vivek is an Oracle Consultant working as a Professional Freelancer. He has been in the Design, Development, consulting and Architect world for approximately seven years working in Oracle Practice at IBM,HP,Zensar. He is an Oracle Certified Expert as Oracle Fusion-SOA 11g Implementation Specialist and Oracle – BPM 11g Implementation Specialist. He has experience and expertise in Oracle Fusion – SOA, BPM, BAM, Mediator, B2B, BI, AIA, Web logic, Workflow,Rules,Webcenter,UCM,IDM,Oracle Fusion Applications,SaaS,OnDemand etc. He loves all things to do with Oracle Fusion Applications, Oracle SOA, Oracle BPM, Cloud Computing, Salesforce,SaaS and BSM. Vivek is author of the Oracle BPM Suite 11g Developer’s cookbook (Packt, 2012).

Escalation is a common requirement while implementing Oracle BPM processes with human interactions. Processes don’t do work, it’s the people who do. This concept leads to those processes which have heavy human interactions. There are scenarios when a participant does not act on an assigned human task and such scenarios become candidate for being escalated.
Custom Escalation is to empower BPM system with the capability to introduce a check on the Task’s outcome. A participant is assigned a task and if it doesn’t acts on the task in a specified time frame, then non-availability should be accounted, published and notified. If the Participant does not act in the duration provided, the task is escalated to the manager or another user, as appropriate.

Escalation makes sure that SLAs are met and the process performs as per the exceptions within in the time frame it is suppose to. For example – if a task is assigned to a participant and the participant was suppose to respond in 2 days and it’s overdue by 4 days, it basically hampers the fabric of the process and might lead to loss of business. Assume a loan approval process. If the loan document request is awaiting a loan officer approval and it’s overdue in its kitty by 4 days. Then it’s the best practice to escalate overdue information and the task to another participant.

This post is meant to showcase custom escalation and how participant list can be build dynamically. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Cloud and On-Premises Integration for Oracle Applications

As cloud computing becomes an essential aspect of business operations for many companies, there is a pressing need to integrate cloud applications with on-premises applications. According to a recent study, however, companies frequently have significant cloud integration challenges, with 53 percent of respondents saying lack of integration with cloud applications is their main hindrance to innovation.1 The middleware solutions in the Oracle AppAdvantage program eliminate this hindrance by sharing standards and components among all enterprise applications. This high level of consistency between Oracle Applications and Oracle integration solutions are key enablers for innovation and competitive advantage.

For example, an enterprise that relies on an on-premises customer relationship management (CRM) application might acquire a company that uses a cloud-based CRM application. Account managers need to be able to access data from both systems cohesively, share data between these systems, and ultimately establish an authoritative system of record. HR systems, payroll systems, and incentive compensation systems also need to work in unison and exchange information so that employees are properly compensated and paid. Putting all this information together in a unified way is essential to delivering a consistent experience for people both inside and outside the firewall.

Oracle AppAdvantage for Cloud and On-Premises Integration
Oracle AppAdvantage is a program powered by Oracle Fusion Middleware technologies that helps customers strengthen their investment in Oracle Applications such as Oracle E-Business Suite as well as Oracle’s JD Edwards, Siebel, and PeopleSoft applications. Oracle SOA Suite – the central middleware component in this program for service integration and application integration – can connect on-premises enterprise systems to a private or public cloud in a cohesive way. It minimizes the distinction between cloud-based and on-premises applications by enabling a unified approach to service integration, process orchestration, application integration, and data integration – regardless of where those applications are deployed. Get the whitepaper here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Social BPM: Finding the business value behind the buzzword

There is a debate over the meaning of the term "social BPM," as well as its role in the enterprise. Some say it is simply a new feature in vendor offerings. Others claim it is a business strategy, bringing people into more efficient conversation while consolidating social data for future analysis. As with any new buzzword, CIOs and architects will have to cut through the hype in order to determine whether or not social BPM — and its accompanying technology suites — really coincides with their business strategy.
There is real value to be gained from pairing social technologies with business process management, but only once the abstraction of "social BPM" is grounded in some concrete examples. Social tools can be used to organize and consolidate previously unstructured collaboration methods, such as instant messages. This framework for social collaboration can enhance both customer relationships and internal decision-making, according to BPM experts Malcolm Ross and Ajay Khanna. They bring the term "social BPM" into sharper focus and explain the business problems that might benefit from social solutions.

Social BPM by example

Social BPM is best defined through real-world scenarios. Take Amazon. When buyers shop on its website, their decisions are often influenced by product reviews, said Ross, product marketing vice president for Appian Software, a developer of business management tools. To him, social BPM is an opportunity for the enterprise to take advantage of the same resources that social provides the consumer market. "I don’t think it’s that great a leap to see that the same commentary can also enhance our decisioning inside the enterprise," he said. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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A new release of Process Accelerators (11.1.7.1) is now available and includes two new PAs

A new release of Process Accelerators (11.1.7.1) is now available and includes two new PAs:

  • Insurance Claims Management: ICM is the first accelerator to showcase the Adaptive Case Management (ACM) functionality in Oracle BPM. ACM is a great fit for claims business scenarios, since every claim is different: knowledge workers typically use their judgment to select and perform the best action at any given point in time, and may change the claim processing sequence. The ICM model can be applied to many other business processes in different industries, since it’s based on a business scenario (car insurance) easy to understand, yet functionally rich: a real-life ACM solution with extensible UI and business rules.
  • Oracle Process Accelerator for Unified Loan Origination, supporting both personal and business loans, and easily extensible to many additional loan types thanks to the underlying extended financial framework.
  • PA 11.1.1.7.1 also includes out-of-the-box integration scenarios with Oracle E-Business Suite, delivering end-to-end business flows with Employee Onboarding in addition to the already available PeopleSoft integration scenarios delivered with the previous release.

Want to get access to the process accelerators please contact Cesare Rotundo.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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BPM Suite 11g Samples

Official Oracle BPM Suite 11g Samples

These are the samples for the Oracle BPM Suite that are delivered to you by the Oracle BPM Product Management team. You don’t need a membership to browse and download samples.
BPM/SOA Suite Installation videos can be found here (scroll down).

List of Samples:

You can also use the Downloads button on the left to browse and download.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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last chance call for presentations Oracle OpenWorld & JavaOne 2014

You’ve been successful in making your organization run smoother, faster, more cost-effectively. You’ve come up with the perfect solution to increase your staff retention, speed up your lead to sales pipeline, or minimize your supply management costs. We want to hear your story. Submit your proposal today and share your success at Oracle OpenWorld.

Tips for your presentation:

  • Include customer references
  • Choose a cool title which catches attention
  • Cloud, mobile and big & fast data are key trends in middleware
  • Inform us and product management about your paper
  • Visit last years conference page to see which presentations have been selected

Oracle OpenWorld 2014, will take place from September 28th until October 2nd in San Francisco. Call for papers is open until April 15th 2014 here:

 

 

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Install the new User Interface for Oracle Case Management 11.1.1.7 by Danilo Schmiedel

For all Oracle BPM & Case Management users a new User Interface is available (see SOA Community Blog). Below I describe briefly how to install it on a BPM 11.1.1.7 environment.
To access the software please login to support.oracle.com and search for the following Patches:

  • Patch 17014142: SOA BUNDLE PATCH 11.1.1.7.1
  • Patch 17767877: CASE UI IN WORKSPACE

1) Read the README-files carefully and perform the following steps for both patches:
2) Set the ORACLE_HOME environment variable to SOA Home, eg:
export ORACLE_HOME=/u01/app/oracle/middleware/Oracle_SOA1/
Validate the result with => echo
3) Add the appropriate OPatch to the system path, eg:: Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Adaptive Case Management API by Niall Commiskey

Thanks to Niall for the blog series on ACM API:

 

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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MDN Usage in AS2 by Scott Haaland

An MDN (Message Disposition Notification) is a transmission level acknowledgment used in the AS2 standard, so that the sender knows that the receiver successfully acquired the message in a B2B scenario. B2B (Business to Business) is an integration term used to describe the sending and receiving of business messages between business partners. When the business messages are being sent over the internet via HTTP or SMTP, it is critical to business operators to know that the messages were transmitted successfully to the right party. In order to give assurance to the business operators, specific B2B transmission standards have been developed. We call these standards "Message Exchange Standards".

These include AS1, AS2, AS4, ebMS and RNIF, to name a few. AS2 is a very common standard for EDI messaging. It is important for everyone using the standard to do so in the same way, or else inter-operation becomes very difficult or impossible. Here is a diagram showing a typical EDI interaction over AS2 between two fictitious partners named OracleServices and MarketInc. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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